Recovery
Ethics

It is the intention of Executive Collections to maintain the relationship between the client and debtor by working through individual debtor issues.
Executive Collections have developed over 26 years, a brand within the Receivables Management industry that:
• carriers no negative public exposure
• encompasses a high level of commitment to both our clients and our industry
• While we endeavour to work with each debtor to resolve any issue, we do need to recover the debts and have in place a structured recovery process to maximize results.

Code of
Conduct

As a member of the Institute of Mercantile Agents and having accepted its Code of Ethics, I accept that I have a responsibility to conduct my business in an honest and fair manner and that I will honour my commitment to fellow members and clients alike.

SERVICES
• I undertake to provide efficient and effective service in all areas which have been designated as covered by the agency.
• I undertake to provide all those services which have been clearly advertised as performed by the agency.
• I undertake to accept no gratuities from clients which may be perceived as impairing the provision of an efficient and effective service.
• I undertake not to represent my agency, utilising either stationary or any inference as being a law firm or a solicitor.
• I undertake to make monthly settlement of clients accounts or as determined by a mutual agreement with the client
• I undertake to honour all agreements made with the individual clients and to exercise prudent business practice in the exercising of these agreements.
CLIENT RELATIONSHIPS
• I undertake to protect the interests of my clients and will give prompt and diligent attention to all matters received.
• I undertake to initiate clients' instructions in a prompt and diligent manner, providing such instructions are reasonable and legitimate.
• I undertake to be selective, where possible, in accepting instructions from firms or individuals who may engage in questionable activities.
GENERAL
• I undertake not to speak disparagingly about fellow members and their business activities.
• I undertake not to supply an opinion on matters in which the clients' best interest will be served by referral to an appropriate legal person or law firm


+61 2 9630 6844


Suite 2, Level 5
410 Church Street
North Parramatta NSW 2150
AUSTRALIA



info@executivecollections.com.au


MEDIA CONTACT
Frank Fodor
frank@executivecollections.com.au
0418 216 843

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